![]() Make sure your computer is connected to the network through a network device. Resolutions To troubleshoot errors that occur while you configure backups for a connected computer Errorsīackup configuration did not complete successfullyĮrror collecting information for computer Use these procedures to troubleshoot issues with the backup configurations for computers that are backed up on your Windows Server Essentials server. Troubleshoot backup configuration issues for a connected computer If you don't want to use the automatic database backup mechanism built into Jira, you can disable it by removing the associated service.For the most recent troubleshooting information from the Windows Server Essentials community, visit the Windows Server Essentials Forum. The updated backup service will now run according to the new schedule. Select Update to save the backup service configuration.Advanced-allows you to enter a custom cron expression for finer control over the schedule.Days per month-the service will run at a specific time on a specific day of the month based on the set Interval.Days per week-the service will run once or multiple times per day on specific days of the week based on the set Interval.Daily-the service will run once or multiple times per day based on the set Interval.Update the Schedule and Interval by selecting one of the following options:.Optionally, on the Edit service page, enter a custom simple Date format.In the list of services, find the backup service whose settings you want to update, and select Update.In the side panel, under Advanced, select Services.In the upper-right corner of the screen, select Administration > System.To change the schedule and interval settings of a configured backup service: Update the configuration of an existing backup service ![]() Jira will create the corrupted directory for you when needed. This file will have the same name as the backup file with the. If a scheduled backup fails for any reason, the zipped XML backup file will be saved to the /export/corrupted directory together with a text file containing the failure log.For every successful backup, Jira will save a zipped XML backup to /export.On the Edit service page, save the backup service configuration by selecting Update. Under the Class field, select Built-in services > Backup service.Ĭonfigure a Schedule and Interval by selecting one of the following options:ĭaily-the service will run once or multiple times per day based on the set Interval.ĭays per week-the service will run once or multiple times per day on specific days of the week based on the set Interval.ĭays per month-the service will run at a specific time on a specific day of the month based on the set Interval.Īdvanced-allows you to enter a custom cron expression for finer control over the schedule. In the Add Service section, enter a descriptive, unique Name for the backup service. In the side panel, under Advanced, select Services. In the upper-right corner of the screen, select Administration > System. To create a new database backup service or restore the default one if it’s been removed: Jira doesn't report any warnings or error messages when an XML backup is generated with inconsistencies and such backups will fail during the restore process. When Jira is in use, there’s no guarantee that XML backups will be consistent as the database may be updated during the backup process. Native database backup tools offer a much more consistent and reliable means of storing (and restoring) data while Jira is active. For large Jira installations and regular backups in production, we strongly recommend that you use native database backup tools instead of Jira's XML backup service.
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